mixlily987

Our family holiday to China began on the right foot thanks to the wonderful staff at the Sichuan Airlines Melbourne Office in Australia. We were traveling with two teenagers and had lots of questions about baggage limits, in-flight services, and connecting flights in China. Every question was answered with patience and a smile. Booking over the phone was easy, but we later visited the office for some changes. The in-person staff made sure our seats were adjusted so we could all sit together. They also helped us sign up for the Sichuan Airlines rewards program, which we didn’t even know existed! What really impressed me was the attention they gave to our concerns about flight delays and visa requirements. They printed out guidelines, offered practical travel tips, and even helped us locate a nearby visa service center. It felt more like visiting a family-run agency than a large airline office personalized and genuine. The Melbourne team is a fantastic representation of Sichuan Airlines’ commitment to quality service. Our family’s experience was better because o